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Shipping & Returns Policy

Shipping Policy

Shipping, Returns, and Terms & Conditions of Sale
Effective Date:: 1 January 2025

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving payment confirmation.

  • If we experience a high volume of orders, processing times may be slightly delayed. We will notify customers of any significant delays.

Shipping Rates & Delivery Estimates

  • Shipping charges are calculated at checkout based on your location and the weight of your order.

  • Estimated delivery times:

    • Standard Shipping: 3-7 business days

    • Express Shipping: 1-3 business days

  • Delivery times may vary due to carrier delays or unforeseen circumstances.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • If you do not receive tracking details within 3 business days, please contact us at mama@coeliacstore.com.au.

International Shipping

Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us immediately at mama@coeliacstore.com.au with photos and order details.

  • We will work with the courier to resolve the issue and arrange a replacement or refund if applicable.

Returns & Refunds Policy

Return Eligibility

  • We accept returns on unused and unopened products within 14 days of delivery.

  • Due to health and safety reasons, we cannot accept returns on food items or opened kitchen utensils.

  • Proof of purchase is required for all returns.

Return Process

  • To initiate a return, contact us at [your support email] with your order number and reason for return.

  • If eligible, we will provide return instructions.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Refunds

  • Once we receive and inspect your return, we will process a refund within 5-7 business days.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, contact us at mama@coeliacstore.com.au

Terms & Conditions of Sale

General Terms

  • By purchasing from www.coeliacstore.com.au, you agree to abide by these Terms & Conditions.

  • We reserve the right to update or modify these terms at any time without prior notice.

Product Availability & Descriptions

  • We make every effort to accurately display our products; however, variations may occur.

  • We do not guarantee that product descriptions, images, or pricing are free from errors.

  • In the event of a pricing error, we reserve the right to cancel or modify an order before shipment.

Payment Terms

  • All payments must be made in full at checkout via our secure payment system.

  • We accept major credit/debit cards, PayPal, and other approved payment methods.

  • Orders will not be shipped until payment is confirmed.

Limitation of Liability

  • www.coeliacstore.com.au is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products.

  • It is the customer’s responsibility to use products safely and as intended.

Privacy Policy

  • We are committed to protecting your privacy and personal information.

  • Customer information will not be shared with third parties except as necessary to fulfill orders (e.g., shipping carriers).

  • For full details, please review our Privacy Policy.

Contact Information

If you have any questions about our policies, please contact us at: Email: mama@coeliacstore.com.au
Phone: 0408 338 917
 

By shopping with us, you acknowledge that you have read and agree to these terms and policies. Thank you for supporting www.coeliacstore.com.au!

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